Shipping policy

SHIPPING & DELIVERY POLICY

WHERE WE SHIP

WE ONLY SHIP TO THE CONTINENTAL UNITED STATES.

ALL ORDERS FROM ALASKA, HAWAII, AND INTERNATIONAL ORDERS WILL NOT BE PROCESSED.

NOTE: Bench Mat & T-shirts are not available for sale to California. 

SHIPPING POLICY

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All Ballistol orders ship via FedEx Ground Service. Fedex shipping charges for your order will be calculated and displayed at checkout. 

SHIPMENT PROCESSING TIME 

  • All orders are processed within 1-3 business days (M-F)
  • Orders are neither processed, shipped nor delivered on weekends or U.S. holidays
  • Potential delays due to a high volume of orders or postal service problems that are outside of our control

SHIPMENT CONFIRMATION AND ORDER TRACKING 

  • A Shipment Confirmation email with tracking number(s) will be sent upon order shipment
  • Tracking number will become active within 24-48 hours of email receipt.

DAMAGES 

  • We are not liable for any products damaged or lost during shipping. 
  • Orders received in damaged condition can be made known to the shipment carrier. 
  • Save all packaging materials and damaged goods prior to filing a claim with the shipment carrier.

PACKAGE REFUSAL 
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following: 

  • Original and return shipping costs 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you do not receive your order within 2-3 days of the estimated arrival date, please contact us at info@ballistol.com with your name and order number, and we will look into it for you.

ORDERING OUTSIDE OF UNITED STATES

Canada Ballistol customers:

Peter Smith Trading
www.ballistol.ca
1-800-836-6536

or

www.Canadaammo.com
1-866-960-0045

Alaska Ballistol customers:

Great Northern Guns
greathnorthengunsinc@yahoo.com
Anchorage, AK
(907) 563-3006

or

Alaska Rods
www.alaskarods.com
Haines, AK
907-766-2352

Ballistol costumers in the UK please contact:

BALLISTOL UK – H. ERBEN LTD.
Tel. +44 1473 823011
www.ballistoluk.com 

All other customers please contact:

BALLISTOL GmbH, Germany
Tel: +49 (0) 8744 – 96 99 0
www.ballistol.de or by email at info@ballistol.de

 

If you have any further questions, please don't hesitate to contact us at info@ballistol.com